Come join our growing IT team! Quartz is looking for service-oriented, technical individuals to join our Information Technology department as Service Desk Analysts. This position will provide end-to-end support to our internal employees. This support includes intake of incident and service request tickets, prioritizing, documenting, and actively resolving end-user incidents and service requests by leveraging diagnostic and research tools, utilizing and updating knowledge database and incident tracking tools. The Service Desk Analysts will own tickets from conception to resolution providing the single point contact for the business users.
Bilingual candidates are encouraged to apply!
This full-time position will be based out of Madison, WI office. We offer competitive compensation, an excellent benefit package and a professional culture built on the foundations of Respect, Responsibility and Relationships.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.