Member Enrollment Specialist

Do you pride yourself on accuracy and working efficiently? Are you passionate about getting things right the first time, and known to have an eye for detail? Do you have an interest in improving the health of others by ensuring their health benefit selections are accurate and up to date? Do you thrive in a fast-paced, ever changing environment? If so, please consider joining our growing Member Enrollment team!

Quartz is seeking detail-oriented individuals to process enrollment transactions, including entering new member benefit selections and disenrolling members from the system, along with applying eligibility rules & requirements to process member benefit changes.

Benefits:

• Starting pay: $21/hr.
• Full-time virtual, telecommuting, work from home environment
• Consistent schedule of 8:00 am-5:00 pm, Monday – Friday
• Paid training, many opportunities for growth and professional development, and a supportive, inclusive work environment

• Process enrollment transactions, including entering new member benefit selections and disenrolling members from the system, and processing member benefit changes or eligibility requirements
• Process, review and compare electronic and roster files, investigate and update other insurance, and process other enrollment-related reports
• Work closely with members, group contacts, agents and regulatory agencies to answer enrollment-related and eligibility inquiries and ensure all enrollment regulations and requirements are met
  • Identify and resolve issues, including reconciling any eligibility discrepancies
• Understand and remain knowledgeable of all enrollment regulations, including but not limited to: effective dates, termination dates and other eligibility-related regulations and requirements

• Associate’s Degree preferred, with 1+ years of experience within the health insurance industry or healthcare field

OR

• High School Diploma or equivalent, with 4+ years of experience working in a professional setting, with exposure to transactional processing
• Fundamental knowledge of health insurance practices, regulations, procedures and/or medical terminology
• Experience working on a computer regularly to perform assigned work tasks, with proficiency with web-based computer applications and Microsoft programs,
• Experience working with Epic applications is preferred

Additionally, we are seeking individuals who possess the following skills:

• Excellent active listening skills
• People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful
• Ability to multitask – specifically able to efficiently navigate through multiple computer applications and manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Works well in a team environment and independently as a telecommuter
• Excellent attendance record

This full-time position will work remotely. Ability to commute to one of our offices in Madison, WI or Onalaska, WI at least 1-2 times per year may be necessary. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility, Relationships and Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.